Privacy Policy

Introduction

Boundary Bend Wellness is committed to respecting your privacy and protecting your personal data. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

Boundary Bend Wellness means Boundary Bend Wellness Pty Ltd (ACN 622 856 428) and its affiliated subsidiaries (collectively referred to as “Boundary Bend Wellness”, “we”, “us” or “our”).

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

PART ONE – Boundary Bend Wellness User Types

The first part of this Privacy Policy is divided into sections based on the way you interact with Boundary Bend Wellness’ websites. We have explained below what information we may collect from you, why we collect it and how we share it. This varies depending on whether you are a Website Visitor, Subscriber, Purchaser, Healthcare Professional, Competition Entrant or contact us using our website contact form.

WEBSITE VISITORS

You are a Website Visitor when you visit and interact with our websites, web-pages, blogs and their respective contents at wellgrovehealth.com.au.

What information we collect and why

Boundary Bend Wellness collects certain data to better understand how you use its websites, to understand what content may be of interest to you and to remind you of the products and services offered by Boundary Bend Wellness when you are not on one of its websites.

In doing so, we collect certain information typically collected by web browsers, including what web browser you are using, device and operating system, your language preference, the date and time you visited our website and referring URLs (so we know how you arrived on our website).

We also collect information about the individual web pages or products that you view.

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your information

We do not share your data with third parties for the purposes of third-party marketing or advertising. However, we use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Wellness.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Our websites also contain links to other websites that we do not own or operate. For example, our website contains external links to our Instagram and Facebook pages. If you choose to click on these links, Instagram and Facebook may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

Please also visit the Sharing section and Behavioural Advertising section of this Privacy Policy below for more details about how we share your information.

SUBSCRIBERS

You are a Subscriber when you visit our website and subscribe to our newsletter.

What information we collect and why

Boundary Bend Wellness may collect certain personal information, such as your first and last name and email, when you subscribe to our email. By providing this personal information, we can send you information about our latest products, exclusive offers and other news about us. You can stop receiving our newsletters at any time by clicking ‘Unsubscribe’ at the bottom of each email.

Additionally, Boundary Bend Wellness collects certain data to better understand how you use its websites, to understand what content may be of interest to you and to remind you of the products and services offered by Boundary Bend Wellness when you are not on one of its websites.

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your personal information

We do not share your personal data with third parties for the purposes of third-party marketing or advertising. However, we share your personal information to third-party services (such as Mailchimp and Klaviyo) to manage our email campaigns and to allow us to send emails to you. It is important that you are aware of Mailchimp’s and Klaviyo’s privacy policies which can be found here and here.

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. We may provide your personal information, such as your name and email address for the purposes of marketing and advertising to you on these platforms. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Wellness.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Please also see the Sharing section and Behavioural Advertising section of this Privacy Policy below.

How we share your Non-PII

We also use various third parties (such as Google Analytics and Facebook) to help us market or advertise to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements for our products and services when you visit other websites not operated by Boundary Bend Wellness.

PURCHASERS

You are a Purchaser if you purchase one of our products or services off our website.

What information we collect and why

When you purchase or attempt to purchase a product off our website, Boundary Bend Wellness will collect certain personal information including your first and last name, shipping, and billing address along with your payment information (“Order Information”).

We use this Order Information so that we can fulfill your order, provide you with a tax invoice and updates on your order status, as well as shipping your order to you. We may also use this Order Information to screen our orders for potential risk or fraud, or to provide you with information or advertising relating to our products in accordance with the preferences you have shared with us.

We will also use this information for the purposes of sending you information about our latest products, exclusive offers and other news about us. You can stop receiving our newsletters at any time by clicking ‘Unsubscribe’ at the bottom of each email.

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your information

Our eCommerce stores are powered by Shopify and Yotpo and we share your personal information with them to enable you to purchase our products. Shopify and Yotpo do not use your personal information to independently market or advertise to you. However, it is important that you are aware of Shopify’s and Yotpo’s privacy policies for Customers which can be found here and here.

Our eCommerce store also offers an express checkout option where you can checkout using ShopPay, Google Pay and PayPal. If you choose to use the express checkout through one of these providers, you should be aware of their privacy policies which can be found here: ShopPay, Google Pay and PayPal.

We also share your personal information to third-party services (such as Mailchimp and Klaviyo) to manage our email campaigns and to allow us to send emails to you. It is important that you are aware of Mailchimp’s and Klaviyo’s privacy policies which can be found here and here.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Also see the Sharing section and Behavioural Advertising section of this Privacy Policy below.

How we share your Non-PII

HEALTHCARE PROFESSIONALS

You are a Healthcare Professional if you register and access our Healthcare Professional Portal (“HPP”).

What information we collect and why

When you register an account for our HPP, Boundary Bend Wellness will collect certain personal information such as your first and last name, email address, profession and registration number and a password for your account.

We use this information to issue a unique username and password to you and to verify that you are a Healthcare Professional.

We collect and process this personal data to provide you with access to certain features within our HPP including CPD accredited webinars, patient resources, product guides and other online activities.

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your information

We do not share your personal data with any third parties for the purposes of third-party marketing or advertising. However, we share your personal information to third-party services (such as Mailchimp and Klaviyo) to manage our email campaigns and to allow us to send emails to you. It is important that you are aware of Mailchimp’s and Klaviyo’s privacy policies for Contacts which can be found here and here.

Our HPP contains links to articles and news hosted on other websites that we do not own or operate. If you choose to click on these links, these websites may use their own cookies to collect your personal data. It is important that you are aware of their privacy policies.

You can read more about how Google uses your data for these purposes here. You may also opt-out of Google Analytics here.

Please also see the Sharing section and Behavioural Advertising section of this Privacy Policy below.

How we share your Non-PII

COMPETITION ENTRANTS

Boundary Bend Wellness may run competitions from time to time. You are an Entrant if you enter one of our competitions.

What information we collect and why

When you enter one of our competitions, we collect certain personal information such as your first and last name, email address, and address. We collect this information for the purposes of administering the competition.

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your Non-PII

We use third parties to administer the competitions and to manage our email campaigns (such as Gleam.io, Mailchimp and Klaviyo) and share your personal information with them to enable you to participate in our competitions.

We do not share your personal data with any third parties for the purposes of third-party marketing or advertising. These third parties do not use your personal information to independently market or advertise to you. However, it is important that you are aware of Gleam.io’s, Mailchimp’s and Klaviyo’s privacy policies which can be found here, here and here.

USING THE CONTACT FORM

This section applies to you if you have contacted us via our website using the contact from.

What information we collect and why

When you contact us via our website, we collect certain personal information solely for the purpose of responding to your enquiry.

This information is classified as Non-PII (Non-Personally Identifiable Information) and your data will remain anonymous and cannot be used to personally identify you.

How we share your Non-PII

The personal information that you provide on the contact form is stored via third parties (such as Klaviyo) to enable us to respond to you. It is important that you are aware of Klaviyo’s privacy policy which can be found here.

PART TWO – General

This part of the Privacy Policy applies to ALL users, regardless of your user type and how you interact with Boundary Bend Wellness websites.

SECURITY

Boundary Bend Wellness takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. All data is secured with strictly limited and controlled access rights.

SHARING

In addition to the description of how we may disclose your personal data for each user type, we may also disclose personal data as follows:

Within the Boundary Bend Wellness group, including with employees and related body corporates;

With contractors and affiliated organisations (where they need to know information in order to provide services available on the Boundary Bend Wellness websites, such as Shopify, Mailchimp);

If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal data will likely be among the assets transferred;

When we are legally required to do so (in response to a subpoena, court order or other governmental request); and/or

To respond to a genuine emergency (such as when Boundary Bend Wellness believes in good faith that disclosure is reasonably necessary to protect the property or rights of Boundary Bend Wellness, third parties or the public at large).

In addition, we may collect statistics about the behaviour of visitors to our websites and may display and share trend information publicly or provide it to others. This information is always shared in aggregated and anonymised form and we do not disclose personally-identifying information other than as described in this Privacy Policy.

BEHAVIOURAL ADVERTISING

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising by using the links below:

– Facebook

– Google

– Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

DATA RETENTION

When we no longer need personal data, we securely delete or destroy it. Aggregated data, which cannot identify a device/browser (or individual) and is used for purposes of reporting and analysis, is maintained for as long as commercially necessary.

COOKIES

Boundary Bend Wellness use Cookies to improve your experience on our websites. A cookie is a small piece of data sent from a website and stored on your computer by your web browser and is used while you are browsing websites (“Cookie”). These Cookies help us keep track of your visits and activity on our websites. For example, a Cookie may remember your login details so that when you next visit our site, we will remember who you are. Cookies may also be used to remember what products you added to your cart.

If you do not wish to have our Cookies placed on your computer, you should change your web browser settings to disable Cookies. You can also delete Cookies at any time. Please note that certain features on our website may not function properly without Cookies enabled.

YOUR RIGHTS

All users of the Boundary Bend Wellness websites have the following rights:

The right to know why your personal information is being collected, how it will be used and who it will be disclosed to;

The right to access the personal information we hold about you;

The right to deal anonymously or with a pseudonym with us;

The right to ask for your personal information that is incorrect to be corrected;

The right to make a complaint if you believe we have mishandled your personal information.

European Union Citizens

In compliance with the European General Data Protection Regulation (GDPR), the following rights apply to European Union Citizens:

the right to request information about whether and which personal data is processed by us, and the right to demand that personal data is rectified or amended.

under certain circumstances, the right to request that personal data should be deleted.

under certain circumstances, the right to demand that the processing of personal data should be restricted.

withdraw your consent to the processing and use of your data completely or partially at any time with future application.

have the right to obtain your personal data in a common, structured and mechanically readable format.

contact our data protection officer if there are any questions, comments, complaints or requests in connection with our statement on data protection and the processing of your personal data.

the right to complain to the responsible supervisory authority if believed that the processing of your personal data is in violation of the legislation.

CONTACT US

If you have any questions about this Privacy Policy or wish to exercise any of your rights set above, simply send us an email at privacy@boundarybend.com.

ACCEPTABLE USE POLICY

We welcome your comments on our page but we ask that you help us comply with the Therapeutic Goods Advertising Code. Please consider these guidelines before commenting. We will remove any comments that may result in us breaching the Code. We love when you comment and tag your friends and family on our posts but we ask that you do not endorse our product if you are:

an employee or contractor of a government authority, a hospital or a healthcare facility
a health practitioner, health professional or medical researcher

involved with the production, sale, supply or marketing of our product

not using your own name on this social media platform

imply that a government authority, a hospital or a healthcare facility endorse our product

make comments about how a product works for you outside of its intended purpose, as these comments can be dangerous or misleading—our products are developed for particular purposes, as stated on the label and/or in our advertising

make comments about serious conditions, diseases, ailments or defects, such as comments about how a product helped with your treatment of a serious disease or how it will relieve a tagged person’s serious condition

We also have an obligation to make sure any advertisements we make, including endorsements and testimonials, are not misleading. Therefore, we promise to disclose:

where a person has been or will be, compensated for making a testimonial

where we have actors making the testimonial, such as in cases where the original person who made the testimonial does not want to appear in our advertisement

where the person making the testimonial is an immediate family member of anyone employed by our business

INTENDED USE OF INFORMATION

Our information is for all Australians. We try to make sure it’s accurate and up to date, however we can’t guarantee that it will always apply to you. Find out what our responsibilities are and be aware that you should seek your own medical advice from your doctor or health professional.

While we make every effort to make sure the information in this website is accurate and informative, the information does not take the place of professional or medical advice.

Do not use our information:

to diagnose, treat, cure or prevent any disease

for therapeutic purposes

as a substitute for the advice of a health professional.

We do not accept any liability for any injury, loss or damage caused by use of the information provided in our website.

The information may include the views or recommendations of third parties and does not necessarily reflect the views of Wellgrove or indicate a commitment to a particular course of action.

Quality of information

We make every effort to provide quality information in our website. However, we do not provide any guarantees, and assume no legal liability or responsibility for the accuracy, currency or completeness of the information.

You should obtain advice relevant to your particular circumstances from a health professional.

TERMS OF PURCHASE

ORDERING GOODS

The range of goods offered over the internet directly from Wellgrove is sourced from Wellgrove’s Australian range of products (products sold in stores in other countries may differ from this range). Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order.

Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered.

Wellgrove may change the prices published on this Site at any time. Prices of products placed in the ‘shopping cart’ but not paid for are also subject to change and you agree to pay the price current at the time of payment.

While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, Wellgrove reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you.

We may require additional verification or information before accepting any order. Verification required will be determined by us.

In Australia and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.

We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.

PRICING

Product availability may vary between Australian retail stores and Wellgrove’s website due to different retailer offers. For deliveries within Australia, all prices are inclusive of the Australian Government’s Goods and Services Tax (GST), currently set at 10% of the price of all products, but subject to change. Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Products are sold for personal use only.

DELIVERY

Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Australia, Sydney, Melbourne and Brisbane orders will usually be delivered within 5 days of ordering. Adelaide, Hobart, Perth and all regional areas within approximately 7 days. Wellgrove cannot guarantee delivery times, including due to reasons beyond Wellgrove’s control. All deliveries are made Monday – Friday via Australia Post. You have the option to authorise Australia Post to leave your package at the delivery address by ticking the ‘authority to leave’ box during checkout. There are no weekend deliveries.

RETURNS

We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Australia Consumer Law. Please ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods.

This refund policy does not apply to goods which have been used, or damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Wellgrove will not be responsible for parcels lost or damaged in transit if you choose not to insure.

To request a return or a refund, please email orders@wellgrovehealth.com.au and ensure you include your order number which was emailed to you upon processing of your order.

All refund payments will be processed in Australian Dollars and Wellgrove will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Wellgrove will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.

CONTACT WELLGROVE

Wellgrove is located at 8533 Murray Valley Highway, Boundary Bend, Victoria, Australia, 3599.

For any product related advice, please contact Wellgrove at info@wellgrovehealth.com.au. For any health related advise, please contact your health professional.

Queries relating to an online order and/or ordering online please email orders@wellgrovehealth.com.au and ensure you include your order number, if applicable.

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