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ONLINE SHOPPING POLICY

Wellgrove Health - AU / ONLINE SHOPPING POLICY

INTRODUCTION

Boundary Bend Wellness is pleased to offer a premium range of Australian olive health and wellness products that are natural, pure, and 100% traceable to our homegrown olive groves on this website.
Boundary Bend Wellness means Boundary Bend Wellness Pty Ltd (ACN 622 856 428) and its affiliated subsidiaries (collectively referred to as “Boundary Bend Olives”, “we”, “us” or “our”).
In addition to our Terms of Use, this Online Shopping Policy specifies the terms and conditions that apply when you purchase products off our website. By accessing our website and purchasing products, you agree and consent to the terms and conditions of this Online Shopping Policy.

PLACING AN ORDER

The range of goods offered over the internet directly from Wellgrove is sourced from Wellgrove’s Australian range of products (products sold in stores in other countries may differ from this range).
Any order placed by you in the manner described on this website is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this website at the time you place your order.
Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered.
We may require additional verification or information before accepting any order. Verification required will be determined by us.
In Australia and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.
All products are sold for personal use only.

ACCURACY OF PRODUCT LISTINGS

While every effort has been made to ensure the accuracy of prices and information displayed on the website and related website pages, Wellgrove reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Use, or we have previously refused to accept any order(s) from you.
We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.

PRICING

Product availability may vary between Australian retail stores and Wellgrove’s website due to different retailer offers. For deliveries within Australia, all prices are inclusive of the Australian Government’s Goods and Services Tax (GST).
Prices displayed on this website are current at the time of issue but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice.
Wellgrove may change the prices published on this website at any time. Prices of products placed in the ‘shopping cart’ but not paid for are also subject to change and you agree to pay the price current at the time of payment.

PAYMENT

Payments can be made by Visa, Mastercard, PayPal, ShopPay, ApplePay and GooglePay only. Unless otherwise specified, the price payable for goods ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are inclusive of GST for Australian deliveries.

DELIVERY

We only deliver to addresses within Australia.
Multiple orders will not be combined. You may receive multiple deliveries for your order which may arrive at different times. This may occur if an item you order is temporarily out of stock. You will only be charged one delivery fee in the event of this.
All deliveries are made using Australia Post and will be delivered between Monday and Friday only. The average delivery times are:

Sydney, Melbourne, and Brisbane metro areas: 5 business days
Adelaide, Hobart, Perth, and all regional areas: 7 business days

Please note that these times are approximate only and are subject to change. [Boundary Bend Wellness] cannot guarantee delivery times, including due to reasons beyond [Boundary Bend Wellness’] control.

Authority to leave

You have the option to authorise Australia Post to leave your package at the delivery address by ticking the ‘authority to leave’ box during checkout. If you authorise Australia Post to leave your delivery, you accept the risk of theft or loss of the product from the time it is delivered. We will not replace or refund orders that are stolen or lost once the item has been delivered.

REFUND AND RETURNS

This section of the Online Shopping Policy applies if you are requesting a refund or return. This policy does not exclude, replace or alter your rights under the Australian Consumer Law.

Change of mind

We do not accept returns if you have changed your mind after purchasing once we have dispatched your order. However, you may cancel your order before we dispatch your order. Your order is deemed cancelled once you receive a confirmation email from us.

Damaged or faulty products

In accordance with Australian Consumer Law if your product is damaged or faulty you are entitled to either a replacement or refund (at our discretion). You may be required to return the items back to us so that we can assess the product. Please get in contact with us if your products are damaged or faulty so that we can assist you.

Proof of purchase

Please ensure you retain proof of purchase of purchasing products from our website and the goods in question if you are looking at returning your goods.

Requesting a return or refund

To request a return or a refund, please email orders@wellgrovehealth.com.au and ensure you include your order number which was emailed to you upon processing of your order.

All refund payments will be processed in Australian Dollars and [Boundary Bend Wellness] will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. [Boundary Bend Wellness] will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.

PRIVACY

For information on what personal information we collect and why, please refer to our “Purchasers” section of the Privacy Policy.

CONTACT US

Wellgrove is located at 8533 Murray Valley Highway, Boundary Bend, Victoria, Australia, 3599.
For any product related advice, please contact Wellgrove at info@wellgrovehealth.com.au
For any health related advise, please contact your health professional.
Queries relating to an online order and/or ordering online please email orders@wellgrovehealth.com.au and ensure you include your order number, if applicable.

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